Privacy Policy

1. Information Collected

Information may be collected when an individual visits the website, completes a quote form, submits a contact form, uses a website chat feature, uploads project information, communicates by telephone or email, or otherwise interacts with Craft Deck and Fence.

Depending on the interaction, information may include:

• name;
• email address;
• telephone number;
• project address or general location;
• city or postal code;
• property information;
• requested service;
• deck or fence project details;
• approximate measurements;
• project budget or price expectations;
• desired materials;
• project timing;
• photographs;
• drawings or plans;
• messages and chat conversations;
• communication history;
• quote information;
• contractor referral information; and
• other information voluntarily provided in connection with a project.

The website may also automatically collect certain technical information, such as IP address, browser type, device information, pages visited, referring pages, and approximate usage information where permitted by applicable law.

2. Information Submitted Through Quote, Contact and Chat Forms

Information entered into a quote request, contact form, chat feature, or similar website feature may be stored.

This information is collected primarily to understand the requested project, respond to the inquiry, discuss the project, provide customer support, obtain or facilitate estimates, connect the customer with an appropriate contractor, and assist with the possible planning or completion of the project.

Submitting a project request does not guarantee that a contractor will accept or complete the project.

3. Purposes for Using Personal Information

Personal information may be used for purposes including:

• responding to inquiries;
• discussing deck and fence projects;
• assessing project requirements;
• providing or facilitating quotes;
• communicating with customers;
• arranging consultations;
• determining appropriate contractors for a project;
• referring project opportunities to contractors;
• facilitating communication between customers and contractors;
• supporting ongoing project-related communications;
• maintaining business and customer records;
• preventing fraud, spam, or misuse of the website;
• improving website functionality and services;
• complying with legal and regulatory obligations; and
• establishing, exercising, or defending legal claims where appropriate.

Personal information will not be used for unrelated purposes unless permitted by law or appropriate additional consent has been obtained.

4. Disclosure and Sale of Project Leads

An important part of the Craft Deck and Fence business model involves connecting prospective customers with contractors.

Craft Deck and Fence may disclose, transfer, refer, license, or sell a project lead to one or more independent contractors who may be interested in quoting, discussing, or completing the requested deck, fence, or related project.

Information provided to a contractor may include information necessary to evaluate and respond to the project, such as:

• customer name;
• telephone number;
• email address;
• project address or service area;
• project type;
• project description;
• photographs;
• approximate dimensions;
• requested materials;
• approximate budget;
• desired timing; and
• other project information voluntarily submitted by the customer.

Where required by applicable privacy law, Craft Deck and Fence will obtain appropriate consent before disclosing personal information to an independent contractor.

The website's quote or project-request process should clearly inform users that their information may be provided to independent contractors before they submit the form.

5. Contractor Use of Information

Independent contractors receiving customer information are separate businesses and may have their own privacy practices.

Craft Deck and Fence expects personal information transferred for a project referral to be used for legitimate purposes associated with responding to that project opportunity.

Once an independent contractor receives information and independently determines how that information will be handled, its handling of that information may also be governed by its own privacy obligations and policies.

Questions about a contractor's privacy practices should be directed to that contractor.

6. Consent

Consent will be obtained where required for the collection, use, or disclosure of personal information.

The form of consent may depend on the nature and sensitivity of the information and the reasonable expectations of the individual.

Where a use or disclosure is not necessary for providing the requested service, additional consent may be requested where required.

Consent may be withdrawn subject to legal or contractual restrictions and reasonable notice. Withdrawal may affect the ability to provide certain services or continue processing a project request.

7. Communications

Contact information submitted as part of a quote or project request may be used to communicate about that inquiry.

These communications may include information concerning:

• the project request;
• appointments;
• estimates;
• contractor availability;
• project questions;
• scheduling;
• follow-up; and
• customer service.

Promotional or marketing electronic communications will be sent only where permitted under applicable law.

Where required, commercial electronic messages will include appropriate sender identification and a method for withdrawing consent or unsubscribing.

8. Cookies and Website Technologies

The website may use cookies and similar technologies to operate website functionality, remember preferences, understand website performance, prevent abuse, and measure how visitors interact with the website.

Depending on the website's actual configuration, third-party analytics, advertising, mapping, chat, scheduling, or form-processing technologies may also collect information.

Where legally required, appropriate notice or consent mechanisms will be used.

Users may also be able to control certain cookies through their browser settings.

9. Third-Party Service Providers

Personal information may be processed by service providers that support business operations, such as:

• website hosting providers;
• cloud storage providers;
• customer relationship management systems;
• email providers;
• telephone or messaging services;
• website form providers;
• chat providers;
• analytics providers;
• scheduling systems;
• security and spam-prevention providers; and
• other technology or administrative service providers.

Service providers should receive only information reasonably necessary for the services they perform and should be subject to appropriate privacy and security arrangements where required.

Some service providers may process or store information outside Ontario or outside Canada. When this occurs, information may be subject to the laws of the jurisdiction where it is processed or stored.

10. Retention of Information

Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate business records, resolving disputes, meeting legal obligations, and enforcing agreements.

Information that is no longer required will be deleted, destroyed, or anonymized as appropriate, subject to legal and legitimate business retention requirements.

11. Security

Reasonable administrative, technical, and physical safeguards will be used to protect personal information against unauthorized access, disclosure, loss, theft, alteration, or misuse.

The safeguards used will be appropriate to the sensitivity and amount of information involved.

No website, internet transmission, or electronic storage system can guarantee absolute security.

12. Accuracy

Reasonable efforts will be made to keep personal information used for ongoing business purposes accurate, complete, and current where appropriate.

Customers may contact Craft Deck and Fence if important personal information needs to be corrected.

13. Access and Correction

Subject to applicable law and permitted exceptions, individuals may request information about the existence, use, or disclosure of personal information held about them and may request access to that information.

Individuals may also request correction of inaccurate or incomplete personal information.

Identity verification may be required before fulfilling an access or correction request.

14. Deletion and Withdrawal Requests

Individuals may contact Craft Deck and Fence to request withdrawal of consent or deletion of personal information.

Requests will be handled in accordance with applicable law.

Certain information may need to be retained despite a deletion request where retention is required or permitted for legal, contractual, security, dispute-resolution, or legitimate record-keeping purposes.

Withdrawal of consent does not necessarily affect processing that occurred lawfully before consent was withdrawn.

15. Children's Privacy

The website and project referral services are intended for individuals capable of entering into the relevant transactions or for individuals acting with appropriate authorization.

Craft Deck and Fence does not knowingly seek to collect personal information from children for the purpose of arranging home improvement projects.

If information is discovered to have been collected from a child in circumstances where consent or authorization was required and was not properly obtained, appropriate steps will be taken in accordance with applicable law.

16. Legal Disclosures

Personal information may be disclosed where required or permitted by applicable law, including where reasonably necessary to:

• comply with a court order, warrant, or lawful government request;
• investigate fraud or unlawful activity;
• protect legal rights;
• address security incidents;
• collect a debt;
• respond to an emergency where permitted by law; or
• establish, exercise, or defend legal claims.

17. Business Transactions

If Craft Deck and Fence is involved in a sale, financing, restructuring, merger, acquisition, or transfer of all or part of its business, personal information may be handled as part of that transaction where permitted by applicable law and subject to applicable safeguards and requirements.

18. Privacy Accountability

Craft Deck and Fence will designate an individual responsible for overseeing privacy practices and responding to privacy questions and complaints.

Privacy questions, access requests, correction requests, withdrawal requests, or complaints may be directed to:

Privacy Officer
Craft Deck and Fence Ottawa
Ottawa, Ontario, Canada
Email: [INSERT PRIVACY/BUSINESS EMAIL]
Telephone: (343) 503-0063

19. Privacy Complaints

Anyone with concerns about how personal information has been handled may contact the Privacy Officer using the information above.

Craft Deck and Fence will review privacy complaints and take appropriate steps to investigate and address substantiated concerns.

20. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in business practices, technology, service providers, or applicable requirements.

The current version will be published on the website and identified by the “Last Updated” date shown at the top.

Continued website use does not constitute consent to a new use or disclosure where applicable law requires additional consent.

21. Contact

Questions regarding this Privacy Policy or the handling of personal information may be directed to:

Craft Deck and Fence Ottawa
Ottawa, Ontario, Canada
Telephone: (343) 503-0063