Name: Craft Deck and Fence Ottawa
Price range: $$

Question 1

What areas of Ottawa and surrounding areas do you serve?

Accepted Answer

We serve Barrhaven, Kanata, Stittsville, Orléans, Nepean, Riverside South, Findlay Creek and Manotick. If you're nearby and unsure, give us a call.

Question 2

Are you licensed and insured?

Accepted Answer

Yes. Craft Deck and Fence Ottawa carries full liability insurance and WSIB coverage. Documentation is available on request before any work begins.

Question 3

Do you offer free quotes?

Accepted Answer

Every project starts with a free, no-pressure consultation. We walk the property, talk through ideas, and follow up with a clear itemised quote — usually within 48 hours.

Question 4

How quickly can you start a project?

Accepted Answer

Small jobs (deck repairs, fence fixes, gate adjustments) often book within the same week. Larger deck and fence builds book 2–6 weeks ahead during peak season — earlier in spring and fall is best.

Question 5

What deck and fence services do you offer?

Accepted Answer

We build custom decks, install new fences, replace old decks and fences, repair and restore existing structures, build gates, and design pergolas and outdoor structures. One trusted crew for the whole outdoor project.

Question 6

What materials do you use?

Accepted Answer

Cedar, pressure-treated lumber, composite decking, hardwood, aluminum, vinyl, chain link and ornamental steel. We never cut corners on fasteners, hardware or footings.

Question 7

Do you do work for property managers and builders?

Accepted Answer

Yes. We coordinate with builders, designers and property managers across the Ottawa area on new-build decks and fences, estate projects and one-off repairs.

Question 8

How do payments work?

Accepted Answer

Deposit on scheduled larger projects, balance on completion. Small visits are billed on completion. E-transfer, credit card and cheque accepted.

Question 9

What deck materials do you build with?

Accepted Answer

Cedar, pressure-treated, composite (Trex, TimberTech, Fiberon) and tropical hardwoods like ipe. We walk you through the trade-offs in cost, lifespan and maintenance during the quote.

Question 10

Do I need a permit for a new deck in Ontario?

Accepted Answer

Most new decks above a certain height or attached to the home require a building permit. We handle the application as part of the job.

Question 11

How much does a custom deck cost in the Ottawa area?

Accepted Answer

Pricing depends on size, material and site access. Every quote is itemised and provided up front — no surprises, no hidden change orders.

Question 12

Are you licensed and insured for a custom deck?

Accepted Answer

Yes — fully insured with liability coverage and WSIB. Documentation available on request before work begins.

Question 13

Do you handle permits for a custom deck?

Accepted Answer

When permits are required, we pull them as part of the job. We'll confirm what's needed in your municipality during the quote.

Question 14

How quickly can you start?

Accepted Answer

Most builds start within 1–3 weeks in peak season. Urgent jobs (storm damage, listings, move-in dates) can often be slotted in sooner.

Question 15

How deep do you set fence posts?

Accepted Answer

Below frost line — typically 4 feet in the Ottawa area — in concrete footings. Anything shallower will heave and lean within a few winters.

Question 16

What fence materials do you install?

Accepted Answer

Cedar, pressure-treated, composite, aluminum, ornamental steel and chain link. We'll recommend what suits your goals, budget and bylaw.

Question 17

How much does fence installation cost in the Ottawa area?

Accepted Answer

Pricing depends on size, material and site access. Every quote is itemised and provided up front — no surprises, no hidden change orders.

Question 18

Are you licensed and insured for fence installation?

Accepted Answer

Yes — fully insured with liability coverage and WSIB. Documentation available on request before work begins.

Question 19

Do you handle permits for fence installation?

Accepted Answer

When permits are required, we pull them as part of the job. We'll confirm what's needed in your municipality during the quote.

Question 20

How quickly can you start?

Accepted Answer

Most builds start within 1–3 weeks in peak season. Urgent jobs (storm damage, listings, move-in dates) can often be slotted in sooner.

Question 21

Can you reuse my existing deck footings?

Accepted Answer

Sometimes — if they're sized to current code and structurally sound. We inspect first and tell you honestly whether they can stay.

Question 22

How long does a typical deck replacement take?

Accepted Answer

Most residential deck replacements are completed in 5–10 working days from demo to final railing, depending on size and complexity.

Question 23

How much does a deck replacement cost in the Ottawa area?

Accepted Answer

Pricing depends on size, material and site access. Every quote is itemised and provided up front — no surprises, no hidden change orders.

Question 24

Are you licensed and insured for a deck replacement?

Accepted Answer

Yes — fully insured with liability coverage and WSIB. Documentation available on request before work begins.

Question 25

Do you handle permits for a deck replacement?

Accepted Answer

When permits are required, we pull them as part of the job. We'll confirm what's needed in your municipality during the quote.

Question 26

How quickly can you start?

Accepted Answer

Most builds start within 1–3 weeks in peak season. Urgent jobs (storm damage, listings, move-in dates) can often be slotted in sooner.

Question 27

Do you remove the old fence?

Accepted Answer

Yes — removal, stump extraction and disposal are included in every fence replacement quote.

Question 28

Can I upgrade to a taller fence when replacing?

Accepted Answer

Often yes — we check your local bylaw and confirm the maximum allowed height before we start.

Question 29

How much does fence replacement cost in the Ottawa area?

Accepted Answer

Pricing depends on size, material and site access. Every quote is itemised and provided up front — no surprises, no hidden change orders.

Question 30

Are you licensed and insured for fence replacement?

Accepted Answer

Yes — fully insured with liability coverage and WSIB. Documentation available on request before work begins.

Question 31

Do you handle permits for fence replacement?

Accepted Answer

When permits are required, we pull them as part of the job. We'll confirm what's needed in your municipality during the quote.

Question 32

How quickly can you start?

Accepted Answer

Most builds start within 1–3 weeks in peak season. Urgent jobs (storm damage, listings, move-in dates) can often be slotted in sooner.

Question 33

When does a deck need to be replaced instead of repaired?

Accepted Answer

When the framing or footings have failed, the ledger has rotted, or board replacement would exceed half the rebuild cost. We tell you honestly which side of the line you're on.

Question 34

Do you sand and re-stain decks?

Accepted Answer

Yes — sanding, cleaning, sealing and staining with premium products that hold up to Ontario sun and snow.

Question 35

How much does a deck repair cost in the Ottawa area?

Accepted Answer

Pricing depends on size, material and site access. Every quote is itemised and provided up front — no surprises, no hidden change orders.

Question 36

Are you licensed and insured for a deck repair?

Accepted Answer

Yes — fully insured with liability coverage and WSIB. Documentation available on request before work begins.

Question 37

Do you handle permits for a deck repair?

Accepted Answer

When permits are required, we pull them as part of the job. We'll confirm what's needed in your municipality during the quote.

Question 38

How quickly can you start?

Accepted Answer

Most builds start within 1–3 weeks in peak season. Urgent jobs (storm damage, listings, move-in dates) can often be slotted in sooner.

Question 39

Why does my gate sag?

Accepted Answer

Usually because the gate post wasn't set deep enough or the gate itself lacks diagonal bracing. We fix both — proper post, proper brace.

Question 40

Can you build a pool-code compliant gate?

Accepted Answer

Yes — self-closing, self-latching gates built and installed to meet local pool safety requirements.

Question 41

How much does gate work cost in the Ottawa area?

Accepted Answer

Pricing depends on size, material and site access. Every quote is itemised and provided up front — no surprises, no hidden change orders.

Question 42

Are you licensed and insured for gate work?

Accepted Answer

Yes — fully insured with liability coverage and WSIB. Documentation available on request before work begins.

Question 43

Do you handle permits for gate work?

Accepted Answer

When permits are required, we pull them as part of the job. We'll confirm what's needed in your municipality during the quote.

Question 44

How quickly can you start?

Accepted Answer

Most builds start within 1–3 weeks in peak season. Urgent jobs (storm damage, listings, move-in dates) can often be slotted in sooner.

Question 45

Do pergolas need a permit?

Accepted Answer

Depends on size, location and whether they're attached to the home. We confirm during the quote and pull the permit when required.

Question 46

What materials do you use for pergolas?

Accepted Answer

Western red cedar, pressure-treated, aluminum and composite. Aluminum systems with louvered roofs are popular for low maintenance.

Question 47

How much does a pergola or outdoor structure cost in the Ottawa area?

Accepted Answer

Pricing depends on size, material and site access. Every quote is itemised and provided up front — no surprises, no hidden change orders.

Question 48

Are you licensed and insured for a pergola or outdoor structure?

Accepted Answer

Yes — fully insured with liability coverage and WSIB. Documentation available on request before work begins.

Question 49

Do you handle permits for a pergola or outdoor structure?

Accepted Answer

When permits are required, we pull them as part of the job. We'll confirm what's needed in your municipality during the quote.

Question 50

How quickly can you start?

Accepted Answer

Most builds start within 1–3 weeks in peak season. Urgent jobs (storm damage, listings, move-in dates) can often be slotted in sooner.

Everything you've wondered
about working with us.

General questions

Custom Deck Construction

Fence Installation

Deck Replacement

Fence Replacement

Deck Repair & Restoration

Gate Installation & Repair

Pergolas & Outdoor Structures

Have a question about your property?

Everything you've wonderedabout working with us.

General questions

What areas of Ottawa and surrounding areas do you serve?

Are you licensed and insured?

Do you offer free quotes?

How quickly can you start a project?

What deck and fence services do you offer?

What materials do you use?

Do you do work for property managers and builders?

How do payments work?

Custom Deck Construction

What deck materials do you build with?

Do I need a permit for a new deck in Ontario?

How much does a custom deck cost in the Ottawa area?

Are you licensed and insured for a custom deck?

Do you handle permits for a custom deck?

How quickly can you start?

Fence Installation

How deep do you set fence posts?

What fence materials do you install?

How much does fence installation cost in the Ottawa area?

Are you licensed and insured for fence installation?

Do you handle permits for fence installation?

How quickly can you start?

Deck Replacement

Can you reuse my existing deck footings?

How long does a typical deck replacement take?

How much does a deck replacement cost in the Ottawa area?

Are you licensed and insured for a deck replacement?

Do you handle permits for a deck replacement?

How quickly can you start?

Fence Replacement

Do you remove the old fence?

Can I upgrade to a taller fence when replacing?

How much does fence replacement cost in the Ottawa area?

Are you licensed and insured for fence replacement?

Do you handle permits for fence replacement?

How quickly can you start?

Deck Repair & Restoration

When does a deck need to be replaced instead of repaired?

Do you sand and re-stain decks?

How much does a deck repair cost in the Ottawa area?

Are you licensed and insured for a deck repair?

Do you handle permits for a deck repair?

How quickly can you start?

Gate Installation & Repair

Why does my gate sag?

Can you build a pool-code compliant gate?

How much does gate work cost in the Ottawa area?

Are you licensed and insured for gate work?

Do you handle permits for gate work?

How quickly can you start?

Pergolas & Outdoor Structures

Do pergolas need a permit?

What materials do you use for pergolas?

How much does a pergola or outdoor structure cost in the Ottawa area?

Are you licensed and insured for a pergola or outdoor structure?

Do you handle permits for a pergola or outdoor structure?

How quickly can you start?

Have a question about your property?

Everything you've wondered
about working with us.